FAQ

General & Company

Forex is a shortened term used for ‘Foreign Exchange.’
It is the process of buying and selling currencies.
The Forex Market is the largest financial market in the world, with a trading volume of around $5 trillion a day.

A CFD, or Contract for Difference, is an agreement between two parties to exchange the difference between the opening price and closing price of a contract. CFDs are derivative products that allow you to trade on live market price movements without actually owning the underlying instrument on which your contract is based. You can use CFDs to take advantage of the future movement of market prices regardless of whether the underlying markets are rising or falling. You have the opportunity to sell and profit from falling prices, or buy and profit from rising prices. Moreover, with our vast variety of markets, you can gain exposure to international assets you may not have had access to before. We offer CFDs on shares, indices, commodities, currencies, cryptocurrencies and ETFs.

Leverage is the term used when using borrowed capital, such as margin, to increase the potential return of an investment.
Leverage is often used to significantly increase your purchasing power and it allows you to open large deals with a relatively small investment.
Euro Prime provides leverage of up to 1:400. This means that with a deposit of $500, you can start trading with the equivalent of up to $200,000.
Note: While leverage increases your investment potential, it also increases risk and hence requires sufficient training.

There are many factors involved in choosing which assets to trade. Novice traders often prefer to invest in instruments they know well or can easily obtain information about, for example EUR/USD. More experienced traders sometimes prefer to trade a variety of instruments, in order to diversify their portfolio, better-manage risks and benefit from more market opportunities. You can choose an instrument by following market analyses or even by simply watching the news. There are numerous resources offering information about trading opportunities, many of them on our website and platform, and any one of them could help you decide which instrument to trade.

You should always choose an amount you feel comfortable with, while keeping in mind that leverage gives you the opportunity to open large deals with a relatively small investment. Larger deals offer larger potential profits – or losses. With a smaller amount, your deal will, of course, develop more slowly. Remember: You are always covered by our legally binding Negative Balance Protection, which ensures your account can never go into minus.

Going “long” is when a trader buys an asset expecting its value to rise. This is also called opening a long position.
Going “short” or opening a short position, is when a trader sells an asset, expecting its price to decline, so it can be bought back in the future at a lower price.

Stop loss is an order for closing a previously opened position at a price less profitable for the client than the price at the time of placing the stop loss. Stop loss is a limit point that you set to your order. Once this limit point is reached, your order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders.

Using stop loss is useful if you want to minimize your losses when the market goes against you. Stop loss points are always set below the current ASK price on BUY, or above the current BID price on SELL.

Take profit is an order to close a previously opened position at a price more profitable for the client than the price at the time of placing the take profit. When the take profit is reached, the order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders.

By setting a Stop-loss and/or Take-profit orders you can have better control over your account. It saves you from having to constantly monitor your open deals and enables you to decide, in advance, at what point to close the deal while either collecting your profits or cutting your losses.
Note: Setting the SL and TP can be a delicate task, and sometimes they need to be adjusted once the deal is already open. Setting them too close to the entry rate might lead to a premature closing of the deal, while setting them too far away from the entry rate might prove ineffectiveness, because it’s out of reach.

If your “Open P/L” is green, your overall positions are currently in profit.
If your “Open P/L” is red, your overall positions are currently in a loss.

In the financial markets, pip (percentage in point) commonly refers to the smallest unit of change in a currency pair’s exchange rate. Most major currency pairs are priced with four or five decimal digits, and a pip is the fourth decimal one, while the fifth digit equals tenth of a pip. For example, in Dollar currencies, pips equal 1/100th of a cent.

The spread is the difference between the “Sell” price and the “Buy” price of an instrument. For example, if Apple’s share CFD is traded at 142.50 / 142.58, it means that you can sell the share at 142.50 or buy it at 142.58. The spread in this case is 8 pips.

Euro Prime is compensated via the spread, which is the difference between the bid and ask prices.

Euro Prime offers trade execution with no-dealing-desk intervention and provides access to a deep pool of liquidity and competitive pricing.

Euro Prime takes serious precautionary measures to ensure that your personal details are held in absolute confidence. Your passwords are encrypted, and your personal and financial details are stored on secure servers and cannot be accessed by anyone without proper authorization.

The amount of money you can make depends on how much you are willing to risk and what products you decide to trade. A key to a winning trading strategy is to minimize your risk through our guaranteed stop loss feature. However, forex trading is risky and there are no guarantees of profit.

Technical Issues

Euro Prime offers an advanced mobile platform compatible with most smartphones and tablets. For the ultimate mobile trading experience, you’re invited to download our innovative, free mobile trading app. Look for the Euro Prime trading app on the App Store or on Google Play.

In order to see the charts, simply log in to the platform. If you still can’t see the charts properly, please contact us and provide the following information:
* A screen shot of the error you see on your screen
* Your browser type and version

If you have difficulties opening PDF files or if you do not have Adobe Reader installed on your PC, please install Adobe Reader here.

Password & Login

Go to our Homepage. On the upper part of the screen, click on the ‘Log In’ button. Then, simply enter your username (email address) and password, and click on ‘Log In’ to access your account and the trading platform.

  1. Click the LOG IN button on the top right corner of the website
  2. Click “Forgot Password” at the right of the blue LOG IN button
  3. Enter your valid email address and receive a “Password Reset” link a few moments after
  4. Click the link and reset your password according to the instructions ahead
  5. Log in to your account using your new password

1. Log in to your account
2. Click on ‘Change Password’ in the ‘My Profile” section
3. Follow the instructions on the ‘Change Password’ tab

Trading Accounts

It is simple, quick and secure. Go to Open Account, fill in the form and upon completion you will receive an email with your unique log in details that will grant you access to our secure Members Area. Here you will be able to fund your trading account by clicking the Deposits tab.

If you fill out all details correctly, it will take no more than 3-5 minutes.

There are no fees involved with registering, opening or closing an account with Euro Prime.

Euro Prime offers traders a variety of accounts designed to suit individual needs. For more information on account types and our recent offers, contact our Customer Support.

If you have already opened a trading account, received your log in details by email, submitted your identification documents for account validation, and made a deposit; the next step is to download or log on to the trading platform of your choice.

You may view the selection of our trading platform here.

Yes, we do. You can request a swap-free Islamic account upon opening an account.

It is not possible to change the base currency of your account, however you can open a new account at any time and then specify your preferred base currency.

No, you cannot lose more than the amount you deposited. Should the slippage of a certain currency pair cause a negative balance, it will be reset automatically with your next deposit.

We offer variable spreads that can be as low as 0.5 pip. We have no re-quoting: our clients are given directly the market price that our system receives.

Euro Prime has a Bonus Program with various bonuses for trading purposes only. However, the profit generated with the bonus can be withdrawn at any time.

All our clients’ funds are kept in segregated European accounts with tier 1 banking institutions.

Accounts with zero balance will be archived after a period of ninety (90) calendar days.

Euro Prime does not charge any fee or commission for opening & closing deals on CFDs. The clients’ costs are derived from the spread – this is the difference between the buy price and the sell price, which is always displayed on your trading screen. Overnight Financing as well as costs arising from a Rollover mechanism shall apply where applicable. 

Trading is available on our exchange 24 hours a day from 5:00pm ET Sunday-5:00pm ET on Friday.
This includes the majority of U.S. holidays. Be advised that the odds for non-liquid market conditions happen at the beginning of the trading week. The result could be wider spreads on specific currency pairs.

As soon as you place a trade, you will be able to view your trade’s confirmation. Additional important information including date, time, rate, number of contracts purchased and sold, USD value, and reference number may be seen in your account.

Yes. Even when the market is closed, it is possible to add, change and remove Limit Orders on all instruments.

Yes, trading positions can be held over the weekend and during major holidays.
It is advised to audit your margin balance to avoid any negative movement against your position.

Yes, such as market conditions that are characterized by high volatility or communication latency, and the time it takes for an order to be executed. These parameters may affect market orders that might be executed at a different rate than requested.

No. Euro Prime does not execute orders during off-hours. Nonetheless, you can still view your account, withdrawal or deposit funds and set Limit Orders.

No, trades via email will not be accepted. To place a trade, either log into your trading account or call customer support.

Yes. To open a trading position over the phone, contact your account manager.

All open positions are automatically rolled over following the close of NYSE trading (5:00 pm ET). Trading is often halted for up to 1 minute during the rollover period. The amount invested or earned is contingent upon the movement of the open position and the interest rate difference between the currency pair.

All Euro Prime clients with current trading accounts receive access to a wide variety of financial tools and instruments. Any account that has halted activity for 90 days or more may be subject to a monthly fee. To avoid this fee, you can temporarily deactivate your account upon contacting Customer Support. To reactivate your trading account, contact Euro Prime’s Customer Support.

Every Euro Prime client is assigned with their own Personal Account Manager, who does not only provide full technical support via live chat, email or phone, but is also available to schedule one-on-one training sessions to learn the basics of Activ8.

We also offer our clients a wide range of complementary educational material including ebooks, video tutorials, online courses and more, on virtually every aspect of Forex and CFD trading.